Whether you are assessing specialist builders for an insurer panel, carrying aged claims you need closed, or preparing for a CAT event, our leadership will respond directly. No gatekeepers, no call-centre queue.
Direct access to decision-makers responsible for claim outcomes — not intake teams.
Enquiries go directly to our directors — no mailbox, no intake team. Replies come from the people who will own the claim relationship.
Sydney, New South Wales
Servicing NSW as a core operating area · National deployment available
So we can respond substantively on first contact, the more of the below you include, the faster we can come back with a useful answer:
First response within one business day. Substantive follow-up — proposal, triage plan, or meeting scheduled — within two business days.
Client confidentiality means we don't list insurer relationships publicly. We are happy to discuss reference arrangements and deliver reference contacts during a partnership discussion.
Yes — this is how we prefer to start. A controlled initial allocation lets you measure us against your existing benchmark on lifecycle, cost ratio, and customer satisfaction.
Yes. NSW is our core operating area, metro and regional. National deployment is supported for CAT events and via our scalable workforce.
6-hour turnaround on minor claims. 24-hour turnaround on complex claims. Capacity of 32 jobs priced per day across four full-time employed estimators.
Five-step methodology: emotional profile of the insured, rapport, pattern identification, mirroring what they actually want, then delivering the outcome shift. 5 legacy claims per week, regardless of complexity.
~15% all-inclusive delivery margin — inclusive of all overheads, management, and engineering capability. Open-book on trade cost evidence. No hidden contingencies in preliminaries or PC sums.
We will travel. In-person brief in Sydney, Melbourne, Brisbane, or by video — whichever gets us to a useful decision fastest.